Reservationist
Position Title: Reservationist
Supervisor: Inn Director
Employee Status: Seasonal, Part Time
Location: Onsite, Shelburne, VT
Start & End Date: Now - October 2025
Salary Range: $17 - $19/hr
Work Schedule: Wednesday - Saturday
What You’ll Do: Key Responsibilities
- Answering phones and reservation emails
- Assist guests with reservations
- Using the Inn’s reservation system, ThinkReservations, to book Inn reservations
- Build a thorough working knowledge of the rooms and cottages
- Providing general information about the Inn and Farm to guests
- Maintaining an ongoing phone messages log
- Booking dinner and breakfast reservations for guests using Resy
- Assisting with guest-related paperwork and filing
Who We’re Looking For
- Mission-Aligned: You are excited to be part of Shelburne Farms’ mission to inspire and cultivate learning for a sustainable future, and you understand the importance of the hospitality and food experiences we offer in advancing the Farm’s mission.
- Organized: You have strong organizational and administrative skills.
- Solution Oriented: You are a problem-solver. When challenges arise, you can find creative solutions. You see an unhappy guest and consider it an opportunity to find a solution, improve someone’s day, and deepen a relationship.
- Tech Savvy: You are comfortable with shared file drives and G-Suite. You have experience with cloud-based property management systems, point-of-sale systems, and online restaurant reservation systems. You are a quick study with new programs and comfortable training others on how to use them.
- Gracious: You are warm, friendly, and generous. You understand that the art of hospitality lies in creating a sense of welcome and belonging for the people with whom you interact.
- Team Player: You are happy working with a team of people. You understand the importance of clear, kind communication. You value differences and thrive working on a diverse team.
- Flexible: Your life allows for flexibility to work evenings, weekends, holidays, and extended hours
- Inclusive: Comfortable working with individuals and groups of diverse backgrounds
Additional Valued Qualifications
● Hospitality and other relevant management experience preferred
Work Environment & Physical Demands
- Seasonally demanding work schedule
- Ability to be physically active and/or stand for extended periods
- Indoor spaces lack conventional heating and cooling
Benefits
- We offer a 30% discount on Farm products.
- Six (6) days (48 hours) of paid Sick Time for all seasonal employees.
To Apply
- Please submit your application through our online Career Center
- All submissions will be acknowledged and are confidential.
- Why are you interested in working at Shelburne Farms?
- How would you define hospitality?
- Please also include contact information for 3 references
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Who We Are
Shelburne Farms is an educational nonprofit on a mission to inspire and cultivate learning for a sustainable future. We offer transformative learning experiences to help educators and students create a better world. Our home campus is a 1,400-acre working farm located on the traditional, unceded homelands—Ndakinna—of the Winooskik band of the Abenaki.
What We Do
- Engage youth and people of all ages in learning experiences that inspire them to build just, diverse, resilient, caring communities.
- Steward our working lands and heritage buildings as we embody values of place and community through caring for and sharing our natural, agricultural, cultural, and human resources.
- Collaborate with educators and other local, national, and international partners to advance education for sustainability worldwide
Commitment to Justice, Equity, Diversity & Inclusion
Shelburne Farms recognizes that justice, equity, and access are central to sustainability. We are committed to translating these values into action across the organization by improving equitable outcomes in our culture, programs, and services. Shelburne Farms is working to create experiences of belonging for all, including BIPOC, LGBTQ+ communities, people with disabilities, and people of all economic realities. We are passionate about building and sustaining a diverse and welcoming working and learning environment for all program participants, guests, and staff.
Shelburne Farms is an Equal Employment Opportunity Employer. Candidates with diverse backgrounds and lived experiences are strongly encouraged to apply. The duties and responsibilities described herein are not intended to be a complete and comprehensive list; additional tasks may be assigned to this position from time to time, and the scope of the position may change based on operational demands.